PAYMENT TERMS
- All Invoices are Net Due unless stated differently.
- Outstanding Invoice 30 days or older will be Charged 1.5% interest monthly.
- GCT/GCR accepts Visa, MasterCard, AmEx, Discover credit cards.
- Orders on account with a past due balance will be shipped only with Credit Card payment.
- A $30.00 Fee will be charged to all NSF Checks.
ORDERING
- There is a $15.00 minimum order required on All ORDERS or an additional $10.00 handling fee will be applied.
SHIPPING
- Unless a preference is indicated by the customer GCT will ship the best way.
- If GCT is unable to fill an entire order, partial shipment will be made, unless "Ship Complete" is indicated on order
FREIGHT
- Inspect shipment immediately. Damages or shortages must be reported to the carrier at once, and noted damage on Bill of Lading.
- If package arrives damaged, notify carrier immediately. Save all packing and cartons for the carrier to inspect.
- GCT must be notified of any shortages within 24 Hours of Receipt.
- Freight is FOB St. Cloud, MN.
- Additional charges may apply to a factory direct shipment.
- All orders to be shipped NEXT DAY must be received by 1:00 pm Central STD Time.
- Normal delivery service anywhere in the continental USA is 1-7 business days guaranteed by Fed Ex. We recommend shipping to a business location for a quicker more reliable delivery.
- INTERNATIONAL ORDERS Granite City Tool welcomes orders from all over the world. Freight Charges are dependent upon weight and dimension of package. A minimum order $100.00 (U S funds) is required. The Virgin Islands, Puerto Rico, and other countries will be charged the current international Air Express shipping rate.
- All duty is paid by the customer.
- Shipments other then Continental U.S. please call for details.
- Fed Ex is available to Alaska and Hawaii please call for details.
PRICE CHANGES
- Prices are subject to change without notice.
- Quoted prices are good for 10 days.
- Granite City Tool reserves the right to correct pricing errors on any or all print or any electronic media.
- Granite City Tool reserves the right to limit quantities.
RETURNS
- 30 Day Return Policy for unused items.
- All returns need a Return Merchandise Authorization Number (RMA#) from Granite City Tool. Contact a sales person for RMA # by calling 1 800-328-7094 or e-mail returns@granitecitytool.com.
- Returned items must be unused, no missing parts and in resalable condition to receive full credit. If you prefer a refund, payment will be in the same form as original payment.
- Items eligible to be returned must be postmarked within 30 days of invoiced date or 45 days from shipping. Items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging will not be credited. These packages need to be kept in new and resalable condition.
- Once you have received a RMA # write the RMA# on the packing slip and label. Ship the item to:
Granite City Tool
Attn: Returns RMA #__________
247 28th Ave S
Waite Park, MN 56387
- Return of non-stock items will be subject to manufacture's restocking fee not to exceed 20% of the sale price.
- Special Orders or customized products cannot be returned.
- NO RETURNS ON PRINTED MATERIALS
Please note we will refund shipping costs only if the return is a result of our error.
WARRANTY
- ALL WARRANTY CLAIM ARE SUBJECT TO APPROVAL FOR CREDIT BY THE MANUFACTURER.
- SHIPPING COSTS ARE SUBJECT TO Manufacturer's POLICY.
COMMUNICATION
HOURS
- Granite City Tool is open for phone orders:
Monday thru Friday 7:00 am to 6:00pm Central Std Time
Saturday 8:00 am to 12:00 pm from April 1st thru Nov. 22nd
- Closed New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day
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